5-Year Warranty

The clauses

Laid out the way a warranty document reads. Where a clause carries questions, those are the ones to put to Manny and get answered on your estimate before the work starts.

1. 1

   Clause 1. Who gives this warranty

   Paint & Stain Solutions LLC — Domestic LLC, member-managed, registered in South Dakota under business ID DL301417 and currently in good standing. Manny, legally Manuel Hatten, signs as Owner / Member.

   Worth asking — 1 question for your estimate

   • A 5-year term reaches further ahead than this company reaches back — it was registered in 2025. Who answers a claim in its last year or two if the business is not trading by then?

2. 2

   Clause 2. Who it is given to

   Worth asking — 2 questions for your estimate

   • Is the warranty given to the person who signed the estimate, or to the property?
   • If a landlord books the work and a tenant reports the problem, who can claim?

3. 3

   Clause 3. The term

   5 years on new work. Manny raised the term from 3 years in September 2026, and it becomes his standing term on 1 January 2027. The term goes with the job, not with the customer — a new job for someone he has painted for before is a new job, and carries the same 5 years as any other.
   
   Work he had already finished under the 3-year term keeps that term. It was not shortened and it has not been quietly extended: if your paperwork says 3 years, that is what you have, and the number on your own estimate is the one that counts.

   Worth asking — 2 questions for your estimate

   • Does the 5 years run from the day the work is finished, or from the day the final payment clears?
   • Is the start date written on the invoice, so both sides can point at the same day?

4. 4

   Clause 4. What is covered

   Worth asking — 6 questions for your estimate

   • Which failures are covered by name — peeling, blistering, cracking, flaking, adhesion loss?
   • Is color fade covered, or excluded? (Fade is the most common disappointment and the most common exclusion — and over 5 years on a south exposure it is close to certain, which makes this the first question to answer rather than the last.)
   • Are caulk and sealant lines covered? They almost always fail before the coating does.
   • Is the remedy repair, re-coat, or refund — and who chooses?
   • Over 5 years the same surface could be claimed on more than once. Is there a limit on how many claims, or on what a claim can cost?
   • A repair made under this warranty — does the repair itself then carry a fresh term, or only what is left of the original one?

5. 5

   Clause 5. What is not covered

   Worth asking — 5 questions for your estimate

   • Normal wear over 5 years — how is that distinguished from a failure?
   • Hail, wind, fire, flood and other damage that has nothing to do with the work.
   • Substrate failure — rotten wood, moving drywall, settling, moisture coming from inside the wall.
   • Damage caused by the owner or by anyone else working on the surface afterwards.
   • Surfaces coated at the customer's insistence after being advised against it.

6. 6

   Clause 6. Labour, materials, or both

   Worth asking — 2 questions for your estimate

   • Does the warranty cover the paint or stain itself, or only the work of applying it? If a repair is needed, who supplies the material?
   • If a manufacturer's product fails on its own terms, does he pursue that, or is that the customer's to chase?

7. 7

   Clause 7. Whether every service is warranted the same way

   Worth asking — 4 questions for your estimate

   • All 4 services are advertised under one 5-year line. Do they really carry the same term?
   • A south-facing deck in the Black Hills and an interior hallway are not the same promise — horizontal exterior stain wears on a far shorter clock. Is staining warranted for 5 years too? At three this was arguable. At 5 the two are plainly different promises.
   • Drywall and texture repair — is the repair warranted, the finish over it, or both?
   • Remodeling — does this cover the carpentry, or only the coating on it?

8. 8

   Clause 8. What the owner has to do to keep it

   Worth asking — 3 questions for your estimate

   • Is there any maintenance the customer must perform — washing, clearing gutters, re-coating a deck at an interval?
   • Does failing to do it void the whole warranty, or only the part it affected?
   • 5 years on exterior wood crosses a re-coat interval that three years did not. Does the term assume the owner re-coats, and does skipping it end the last years of it?

9. 9

   Clause 9. Transfer when the property is sold

   Worth asking — 2 questions for your estimate

   • Does the warranty follow the house to a new owner, or end at the sale?
   • If it transfers, does anybody need to be told, and by when?

10. 10

    Clause 10. Work by others, and later coatings

    Worth asking — 2 questions for your estimate

    • If another trade paints over, patches or washes the surface, is the warranty void on that surface only, or entirely?
    • Does a later coat applied by the owner end it?

11. 11

    Clause 11. How to make a claim

    Call or text Manny on 605-786-6931, or email paintstainsolutions@gmail.com. Both reach him directly — there is no ticket queue and nobody else to get past.

    Worth asking — 3 questions for your estimate

    • Is there a deadline for reporting a problem after it appears?
    • Does he come and look before agreeing to anything, and roughly how soon?
    • Does a claim need photographs, or is a phone call enough to start?

12. 12

    Clause 12. Which document controls

    Worth asking — 2 questions for your estimate

    • Are the warranty terms already printed on the estimate or the invoice? If so, send that document and it gets quoted here word for word instead of rewritten.
    • If this page and the paperwork ever disagree, which one wins?